However, there may be cases in which this scenario is not detected and the Office 2013 user interface may show that another user is successfully signed in. Office 2013 makes a best effort to prevent a second user from signing in when another user from the same organization is already signed in. However, Office 2013 only supports one Office 365 user sign-in from each tenant or organization per session. If you have multiple Office 365 user IDs from different organizations, you can access content from the SharePoint Online deployments of each organization. In Office 2013 apps, you can access Office 365 content in SharePoint Online by providing your Office 365 user ID and password.
Log off, and then log back in to the computer.įor more information, see Recommendations on resolving common sign-in issues.
Sign in to activate office for mac on your computer windows#
In Windows 7, this is listed as Generic Credentials. Select Start, then Windows System, then open the Control Panel and select Credential Manager. Remove the cached credentials in Credentials Manager: Select File and then Exit Registry Editor. In the Identity subkey, locate Profiles, right-click the same Office account that you located in Step 1 of this procedure, and then select Delete. Select the Office account that you want to delete, and then select Delete. HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Identity\Identities In Registry Editor, locate the following registry subkey: Select Start, select Run, type regedit, and then select OK.
Step 4: Clear cached credentials on the computerĮdit the registry to remove cached credentials: Under Connected Services, remove all the services for the existing account. Step 3: Remove connected services from your Office 2013 profile Locate the account that you want to remove, and then select Sign out. In the upper-right corner of an Office 2013 app (Word, Excel, PowerPoint), select your name, and then select Switch Account. Step 2: Remove the user account from your Office 2013 profile Select Sign in and use your credentials to sign back in.Close the Office product and then restart it.Sign out of Microsoft Office using any Office product: Word, Excel, PowerPoint, Outlook, etc. To work around this behavior, remove the existing user account and all connected services from your Office 2013 profile, and then clear cached credentials that may be on the computer: Step 1: Sign out of Office and then sign back in This workaround may cause some account settings to be lost.